Delivery, Return & Cancellation
If your item(s) is in stock, we will normally pack and ship your order within 3 days to a parcel shop / pick-up point near your address.
Payment will be deducted from your account the day before dispatch. This means that you have the option to change or cancel your order if the shipment has not yet been booked in the system. If your order has already been booked / dispatched, you have 14 days (if you live in Denmark) / 30 days (if you live outside Denmark) to return it from the purchase date (the day the money is deducted from your account) in case you don't want to keep your item(s). In that case, you must return your item(s) back to us to refund your purchase (including any shipping costs).
Please note that return shipping costs will not be refunded. Within Denmark we offer you to buy a return shipping label (price DKK 40,00). The label is emailed to you for printing. You are also more than welcome to return orders to us in Naerum, Denmark.
If you wish to change your order or return your item(s), please contact us via mail. All items must be returned in the same condition as they were received.
Send item(s) to:
Wesselsmindevej 4, 1st floor
Wesselsmindevej 4, 1st floor
Returned items sent without postage or as pay-by-receiver will not be accepted. It is also your responsibility that goods are returned to NORDBAEK in new and unused condition with hang tags etc.
You have 24 months warranty. Any complaints must be reported to us as soon as possible and no later than two months after you have identified the error/defect. The 24 month warranty does not apply to any custom made items.
We ship all orders within Denmark with Bring to a parcel store / pick-up point near your address. All orders over DKK 498 are shipped free of charge in Denmark. Shipping price on orders up to DKK 498 is DKK 29.00.
For international orders we normally ship with UPS - also to a parcel store / pick-up point near your address. International shipping charges depend on the specific country. The price is shown in the total order summary before you proceed to final payment. Please contact NORDBAEK if you have any questions.
All prices are inclusive of VAT and in Danish DKK. We accept Mobile Pay, Dankort, Visa and a number of other credit cards (shown in the payment window). Card / account information entered in the purchase of goods on our webshop is being processed by ePay and sent only in encrypted form in connection with the completion of the payment transaction. This means that it is not possible for third parties to access your card / account information. The amount of the order will be deducted from your account when the goods leave NORDBAEK's warehouse.
At NORDBAEK, we understand and respect the importance of your privacy on the Internet. When you order a product from our webshop, you will be asked to enter selected personal information (name, address, phone number, email and delivery address) as well as financial information (card information, expiration date and the three check digits or information used with Mobile pay). This information will be used solely in connection with delivery and payment / billing and will not be shared with third parties, unless necessary to complete a payment transaction.
NORDBAEK treats your personal information strictly confidential and in accordance with consumer law. Therefore, we will never disclose personal information to our customers to any third party without prior permission.
NORDBAEK website and shop are updated on a regular basis, but in case of sold goods, price changes or other unintended errors NORDBAEK will not be held liable.
NORDBAEK maintains full ownership of the products until the full payment is received and is responsible for the goods until they are received. Then they surrender to your responsibility. NORDBAEK can not be held liable for goods destroyed in your custody.
NORDBAEK reserves the right to change and update terms and conditions on a continuous basis.
We note that it is illegal to use product designs, product names or trademarks presented on the site without the written permission of NORDBAEK. Abuse will be reported to the police.
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